24/7 Customer Support
Find out more about customer support and why it's hard to discover a hosting provider that can offer top-class support.
The presence of the customer and technical support that a website hosting company offers will tell you a lot about the services that they offer as well. When you are allowed to use just email messages and tickets, you have almost certainly come across a reseller and not the website hosting supplier. If this is the case, you'll probably have to wait for a few days so as to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the real website hosting company for extra help. When the supplier provides you with several ways of communication with quick response time that are available at any time, they are almost certainly the top provider, not just a reseller. Which means that you'll get prompt assistance and high quality support as they'll have direct access to the servers where your account will be created. Whatever the problem - sales or technical, it's generally much better to communicate with your website hosting company right away using your favourite method of communication.
24/7 Customer Support in Website Hosting
The customer and technical support services for all our website hosting
packages are round-the-clock, so you can forget all about waiting for several days so as to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an e-mail. In case you currently have an account, you can open a support ticket in addition to the other three ways of contact. You are able to select the most suitable way to contact us depending on what your location is or what equipment you are using. We can easily assist you for more or less any hosting-related question that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
You can try out our support services even before you get a semi-dedicated server
account from our company as we have phone and live chat support for billing, pre-sales and general queries. Our representatives can assist you to pick the perfect package or give you details about our servers, in order to confirm if the system requirements for your websites are met. When you're an active customer, you also have the option to contact us via email or via our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We warrant that if you employ these 2 ways of contact, you'll receive an answer within no more than an hour and that’s 24/7, which includes weekends and public holidays. If you've employed the hosting services of other service providers, even large ones, you will be able to compare the reply time as it usually takes a full day for them to handle a support ticket.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour maximum reply time warranty, you will get prompt support when you obtain a dedicated server
from our company. Our customer and tech support crews are accessible 24/7/365, which means that if you open a support ticket from your billing account or you send an email regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will receive a response within 1 hour, even during holidays. Our ticketing system is the best option if the matter involved requires longer time to be resolved or if it should be sent to our admins, as it is much easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to phone us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 too.