If you’ve purchased a hosting package and you have certain inquiries in regards to a specific function/feature, or if you’ve chanced upon a certain difficulty and you require help, you should be able to touch base with the respective help desk support team. All web hosts deploy a ticketing system irrespective of whether they provide other ways of contacting them along with it or not, because the quickest way to deal with an issue most often is to submit a ticket. This communication method renders the replies sent by both parties easy to follow and permits the help desk staff representatives to escalate the issue in case, for instance, a server admin should step in. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will have to use at least two separate accounts to contact the client support team and to actually administer the hosting space. Incessantly switching from one account to the other might often be a drag, not to mention the fact that it requires a very long period of time for the vast majority of web hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Website Hosting
Our Linux website hosting come bundled with an integrated trouble ticket system, which is part of our custom-built Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia enables you to manage everything related to the hosting service itself in the same location – payments, website files, e-mails, support tickets, etc., avoiding the necessity to use different admin consoles. In case you have any technical or pre-sales questions or any problems, you can post a ticket with just a couple of clicks without ever leaving your Control Panel. During the process, you may pick a category and our system will offer you a number of articles, which will supply you with more information and which may help you solve any specific issue before you actually submit a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was built with the idea that you should be able to manage everything associated with your account in one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a query or confront a problem, you can contact our support team momentarily without the need to log into some other interface. You can browse through your website files or check different account settings while posting a new ticket or reading the answer to an older one. If you’ve got a plethora of tickets and you would like to find a specific one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive a reply in no more than 1 hour irrespective of the essence of your question or issue.