A live chat is one of the several methods of communication offered by some website hosting companies as part of their support service. Determined by the service provider, the chat is used for pre-sales, billing and/or tech support. This way of communication is faster than a support ticket and it will make it less likely to misspell or misunderstand a word as compared to a telephone call with an agent. What's more, when the problem that you experience requires some time to be reviewed and taken care of, you're able to do something different meanwhile instead of just waiting, as you would have to do when you call. Also, you can use a live chat support service free of charge provided that you have world wide web accessibility even when your website hosting provider is located in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Website Hosting
Together with the phone and ticket support, we supply live chat support too. You'll be able to contact us every single day, including weekends and holidays, and we can give you more info about the Linux website hosting that we supply if you are not among our customers yet, or about basic and billing questions when you already have an account. Although for solely technical matters you'll need to open a trouble ticket to our technical support, as such issues will need more time to be resolved, you may still get in touch with us on our live chat for some tech details. For instance, we can help you set up an email address in your e-mail client or troubleshoot a variety of issues, saving you considerable time. Even if our telephone lines are already off for the day, you can speak with a live person.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as part of our services, so that when you have any questions concerning our Linux semi-dedicated hosting, you can talk with our customer care team anytime regardless if you've already acquired an account or not. In general, the chat service is intended for billing, pre-sales and basic questions and problems, still we can help you with various tech questions as well. We will help you select the right plan for your sites if you don't have an account yet, we can reply any kind of billing questions or concerns you may have or we can help you with installing your new email address on your computer or smart phone - all this will be done timely as our live chat service is available all day, each and every day. Whenever you need support, you're able to talk to a representative and save a long time.