If you ever face a problem with your website and are incapable of tackling it, ask the respective hosting provider’s client service team to help you bring the website back online. A swift solution would be the best scenario, but many companies reply within twenty four hours or even more, particularly if you’re dealing with a reseller. Even if your problem can be solved without much difficulty, your site may not function correctly or may not be accessible whatsoever for an extended time interval, so you may lose potential customers because it is quite unlikely that anybody would revisit a faulty site. That said, you should make sure not only that you can touch base with your web hosting company, but also that they can respond and help you in a timely fashion. If a software application update doesn’t proceed smoothly or you delete something unintentionally, for instance, the site must be restored promptly in order to avoid extended unavailability.
One-Hour Response Guarantee in Website Hosting
Our guaranteed max reaction time for any ticket that you open or any e-mail that you write is only 60 minutes, even in case you contact us on weekends and national holidays. Whatever the nature of your inquiry or issue might be, we will lend a helping hand instantly and will supply you with the needed info to troubleshoot any problem with your websites. The actual reaction time usually doesn’t surpass fifteen to twenty minutes, which implies that you can just forget about waiting around for hours to get an issue solved or what is even worse – waiting around one whole day only to obtain an answer that more information is required whilst nothing’s resolved. We will offer you assistance in a jiffy simply because we realize precisely how valuable time can be in the dynamic online world. The 1-hour response guarantee is valid for any technical or billing question that you may have relating to our Linux website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support staff members will be at your service at all times and they’ll respond to any trouble ticket that you open from our hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed irrespective of whether you’ve got a generic enquiry in regards to your semi-dedicated server or you experience some predicament and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24 hours a day, 7 days a week, 365 days a year to tackle any general, technical or billing issue. If you contact us about anything that is within our capabilities, we’ll sort it out before we get back to you, which suggests that you will not have to wait for hours or days while the problem persists. In case there’s something that you need to do on your end, we’ll give you the needed info – what workable solutions to try out, what steps to take, etc.