Discover just what exactly phone support entails in the web hosting world.
There're a lot of website hosting providers on the market today, yet most of them are resellers that have limited resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll have through this way of communication varies depending on the provider - a few of them provide expert phone support, many others offer basic and customer support only as some matters are more time-consuming and it would be far easier to be resolved with a trouble ticket, especially when the issue needs to be escalated. Nonetheless, it is good to find that you could always get in touch with your website hosting supplier since there are countless small problems that can be resolved efficiently and in a timely manner through a telephone call, not mentioning that you're able to get more information regarding the services before you become a customer.
Phone Support in Website Hosting
We know that having the option to consult with a live consultant is rather important, for that reason we have three support lines around the globe (USA, UK and Australia) and you can get in touch with us on the phone for fourteen hours every day. If you consider purchasing one of our Linux website hosting
, for instance, you can call us and learn more about our services before you order so as to ensure that we cover all the system requirements for your sites. After the purchase, you can get in touch with us about all of the sales or billing troubles you may have, or receive any general or basic tech information that you need. We've tried to find the perfect balance between phone and ticket support, so for solely technical issues you can use the ticketing system, which will help you keep track of the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
Every time you want more info regarding the Linux semi-dedicated hosting
that we supply, you are able to call some of the three support lines we have across the globe - in the United States, Great Britain and Australia. By doing this, you'll be able to check in advance whether our solutions are appropriate for your websites. If you are already our customer and you've got a semi-dedicated account, you'll be able to reach us on the phone for fourteen hours a day about any kind of billing or general issues. For entirely technical issues you'll have to use our ticketing system to contact our technical support because someproblems simply require more time to be dealt with, still we will help you over the phone with a number of minor technical issues as well, saving you time and efforts.