Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • We offer a 60 min response warranty for every ticket or email that you submit to the customer support team. We’ll rapidly respond to all general inquiries and forward the case to our admins in case further assistance is required. If you order the Optional Managed Services package, we will complete any of the included server administration tasks at a time that has been discussed with you upfront.

  • Top quality support service

  • A Topflight Help Desk Support Service

  • Our tech support team will be available to you 24x7 if you need help while working with the Hosting Control Panel or with any of the applications that we pre–install for your convenience on the dedicated hosting server. And if you need help tackling the standard admin tasks on your dedicated web hosting server, you can examine the Optional Managed Services package, that includes backup hard disk storage space, weekly Operating System updates, installation and troubleshooting services, server monitoring and rebooting services, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every Linux dedicated hosting server comes with our free Hosting Control Panel, which offers an elaborate knowledgebase and a selection of step–by–step video tutorials. Whenever you require help with the Hosting Control Panel, just push the Videos or Help buttons in the top right corner.