Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • You can find almost all the answers to your questions in the easy–to–navigate Help section built into store’s Hosting Control Panel. It boasts an enormous knowledge base with regularly asked questions and comprehensive instructional articles compiled by our seasoned help desk support team.

  • Top quality support service
  • How–To Video Clips

  • If you’d like to watch how an action is achieved or how an issue is resolved, rather than just reading about it, then take a look at our collection of step–by–step video tutorials. They address a variety of topics and will help you swiftly learn how to work with the Hosting Control Panel.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 tech support service and include a one–hour support ticket response time guarantee. Our proficient technical support engineers will be available to you 24 hours a day and will remedy any issue that you may run into within less than 1 hour after the customer support ticket submission. In the majority of cases, a reply will be given to you in less than 20 minutes.